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David Chadderton's avatar

The distinction between breaking code and breaking trust is the one that deserves far more attention than it gets. Code has version history. Trust doesn't.

What I find fascinating is that "move fast and break things" was never a universal instinct, it was a very specific psychological wiring that got handed a megaphone at exactly the right cultural moment. Through the lens of the STAR Framework, it's essentially Adventurer energy running unchecked, high on autonomy, novelty and momentum, with nobody in the room giving sufficient weight to the Realist voice asking "but what are we protecting here?"

The irony is that the most durable companies tend to be the ones where those two mindsets are in genuine dialogue rather than one drowning out the other. Speed is an Adventurer's superpower. Knowing what not to break is a Realist's.

Your replacement mantra is better. Though I'd add: make sure you've got both types of thinker in the room before you decide which category you're in.

Daniela Papi-Thornton's avatar

Thanks for this!

I want to challenge something - I don't think it was ever something "that worked" - at least not in complexity. We are just reaching our tipping point where we're experiencing the impacts now of many micro-movements from an economy focused on one bottom line and now recognizing that, in complexity, the only guarantee is that there will be a LANDSCAPE of results, not just the result you are measuring. You can hyper focus, and "move fast" to try to get a school system to get better test scores - and actually achieve that result. But then later you may realize you have destroyed other systems results: the mental health of teachers and students, the students skills and mindsets related to social emotional learning and other un-tested things, etc. In other words, when we "move fast and break things" in complexity where we are only measuring ONE metric outcome, not the health of the whole, is where we contribute to the longer-term "problems" we are now seeing. So your "Move fast when it's cheap." needs a reconsideration of "cheap for WHO?" Cheap for YOU? Not a valid reasoning for collective healthy results if it's not also cheap for those who are impacted by the wider system you are contributing to shifting.

In linearity - or actions in the complicated realm - you can do some effective "think about consequences" before you take action. In complexity, the definition is that there will be impacts in other parts of the system that you could not have planned for. So yes, we need to "think about consequences" for the known potential externalities, but when we act in complexity, we need to know that the ONLY guarantee is that, no matter how hard we "planned" we can't get it "right" - in part because there isn't going to be one result, there is going to be a landscape of results and you and I might value those overall as "good/bad" or "cheap/expensive" differently.

Dave Snowden's use of the terms "probe, sense, respond" in complexity might be useful here. "Probe" vs "solve" or vs "act - in a BIG way." Probing KNOWING you can't get it right, so acting with both caution, a lens of looking at a landscape of results instead of just "your results", and a commitment to quick shifts. Not as sexy as "move fast and break stuff" but much better aligned at contributing to shifting the systems that are causing the "problems" we are worried about!

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